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FirstResponse911

FirstResponse911

Bridges the Data Gap Between Public Safety Agencies

FirstResponse911 is emergency response technology that saves lives by bridging the data gap between 9-1-1 call centers and their partner agencies.

FirstResponse911 automatically transfers emergency call data from 9-1-1 call centers to responders including fire-rescue, private ambulance providers, towing companies, and other 9-1-1 call centers. FirstResponse911 has saved thousands of dispatch hours annually by eliminating phone or radio contact between 9-1-1 call centers and their partner agencies. FirstResponse911 continuously monitors the 9-1-1 call center CAD and automatically notifies the correct partner agency(s) with critical 9-1-1 call information (e.g., address change, priority change, or a violent scene) as the call progresses.

Our goal is to allow call-takers/dispatchers to concentrate on the 9-1-1 caller and eliminate the need for dispatchers to call or radio other dispatchers.

Operating throughout the United States, cloud-based FirstResponse911 helps ECCs and their partner agencies improve emergency response.

Features & Benefits

CAD-to-CAD Transfer

CAD-to-CAD Transfer

FirstResponse911 continually monitors the 9-1-1 computer-aided dispatch (CAD) and automatically notifies the correct partner agency as new incident data is available. Eliminate the need for 9-1-1 call centers to call or radio partner agency(s). Eliminate the need for the partner agency to manually enter data.

Selective Call Data Transfer

Selective Call Data Transfer

Limit/filter incident data transfers based on area, time of day, priority levels, etc. Incident call data is transferred automatically based on pre-configured rules.

Continuous Incident Updates

Continuous Incident Updates

Real-time incident updates are automatically shared with partner agency(s). Updates include, but are not limited to, address change, priority change, problem nature change, and CAD notes.

Location Integration Apps

Location Integration Apps

ECCs have access to RapidSOS data which provides enhanced location and other data for calls made from cell phones. FirstResponse911, using authorized credentials, ties this data to the incident and makes it available to their partner agencies.

Personnel Safety

Personnel Safety

Actively monitoring the call narrative for keywords, FirstResponse911 notifies partner agencies with alerts. ECCs can use this feature to automatically notify partner agencies of potential dangerous situations.

Reporting

Reporting

Incident call data transfers, acknowledgements, and other transactions are logged for auditing and reporting. Monthly summary reports of agency-specific incidents are available as well as specific incident audit reports.

More Information

FirstResponse911 Benefits

DataTech911 developed FirstResponse911 to ensure that 9-1-1 call data gets transferred to the correct partner agency(s) even in times of high demand and limited resources...
DataTech911 developed FirstResponse911 to ensure that 9-1-1 call data gets transferred to the appropriate response agencies even in times of high demand and limited resources...

How FirstResponse911 Works

FirstResponse911 provides ECCs with the ability to automatically route call data to a partner agency based on established policies and procedures. The system enforces...
FirstResponse911 provides ECCs with the ability to automatically route call data to a responding EMS agency based on established policies and procedures. The system enforces...

How FirstResponse911 Helps

FirstResponse911 relays crucial information to private ambulance companies and other partner agencies. It is an emerging technology providing the following benefits...
FirstResponse911 relays crucial information to private ambulance companies and other response agencies. It is an emerging technology providing the following benefits...

Testimonials

FirstResponse911 software provides reliable emergency call data routing, notification, and other advanced features to help improve response times and resource utilization. Designed to easily integrate and unify multiple emergency systems, FirstResponse911 simplifies and reduces errors in forwarding call data to the correct transport agency.

For more information about FirstResponse911, contact us.