FirstResponse911 CAD-to-CAD Interoperability
Connect dispatch systems. Share incident data. Coordinate emergency response.
FirstResponse911 connects disparate computer-aided dispatch (CAD) systems so emergency communications centers (ECCs), EMS providers, and partner agencies can share 9-1-1 incident information automatically.
Reduce manual handoffs and duplicate data entry while keeping partner agencies informed as calls develop.
Connect Agencies Through Automated Incident Data Sharing
FirstResponse911 connects emergency response agencies across different CAD systems, strengthening public safety interoperability by automatically routing incident information to the right partners according to your agency’s policies.
Dispatchers spend less time relaying information by phone or radio and more time supporting callers and coordinating response.
How FirstResponse911 Works
Automatically Route Incident Data to the Right Agencies
Direct incident data to the appropriate partners with routing rules built around your agency’s policies. Routing can reflect service areas, time of day, and incident priority, etc.
Keep Partner Agencies Current as Incidents Evolve
Deliver critical updates automatically as call takers enter new information. Share location changes, revised priorities, problem natures, and CAD notes so partner agencies can coordinate response using current incident details.
Verify Receipt and Confirm Intent to Respond
Close the loop on incident handoffs by requiring partners to acknowledge receipt and confirm their intention to respond. Alert the ECC when acknowledgment is delayed so dispatchers can follow up promptly.
Strengthen Accountability With Traceable Incident Handoffs
Maintain an archived record of data transfers, acknowledgments, and related transactions. Use reporting tools to review handoffs, identify delays, and evaluate performance across partner agencies.
Strengthen ECC and EMS Coordination With CAD-to-CAD Interoperability
For ECCs and 9-1-1 Call Centers
Accelerate incident handoffs. Automatically route incident data to the appropriate partner agencies based on your dispatch policies.
Cut repetitive communications. Reduce phone calls and radio traffic needed to relay call details.
Automate critical updates. Deliver incident changes directly to partner agencies as call takers enter new information.
Keep call takers focused on callers. Reduce manual information sharing so staff can concentrate on gathering details and supporting the caller.
For EMS Providers and Partner Agencies
Streamline incident intake. Receive call data automatically from multiple ECCs through connected CAD systems.
Reduce duplicate work and transcription errors. Transfer incident details without requiring staff to reenter information.
Act on current incident information. Receive updated locations, priorities, and call details to support coordinated response.
Strengthen location awareness. Access enhanced location information through integrated location services.
Get Started Today
