911Now is a specialized training program designed for 911 emergency operators. It focuses on the psychological and emotional aspects of handling emergency calls. The program aims to improve the efficiency and effectiveness of 911 dispatchers by teaching them how to manage their own stress and better communicate with callers who who are in distress12.
Illuminations CDE Program
The APCO Illuminations CDE Program is an annual subscription-based service offered by the APCO Institute. It provides continuing education for public safety communications professionals through online courses. There are three tracks available: General, Emergency Medical Dispatch (EMD), and Communications Training Officer (CTO).
Writing Standard Operating Procedures (SOPs)
Creating Standard Operating Procedures (SOPs) is essential for ensuring consistency and efficiency in any organization.
The following websites provide guidelines, templates and examples of SOPs
- CISA Writing Guide for Standard Operating Procedures: This comprehensive guide includes detailed sections on purpose, scope, communication structure, and more1.
- Process Street’s Ultimate Guide: Offers a step-by-step approach and free templates to help you create effective SOPs2.
- ScribeHow’s SOP Examples & Template: Provides examples and templates to streamline your SOP creation process3.